FAQ

Boss Shop caters to the modern gentleman who values quality, style and efficiency. Our collections are designed for men who appreciate premium menswear including suits, shirts, footwear and accessories that combine contemporary style with timeless elegance.

We specialise in refined menswear with a focus on versatile wardrobe essentials. Our style balances classic sophistication with modern practicality, offering everything from formal suits to casual polo shirts – all with exceptional attention to detail and quality craftsmanship.

Our extensive range includes:

• Clothing: Suits, shirts, polo shirts, T-shirts, jeans, shorts, trousers, sweat pants and swimwear
• Footwear: Shoes, trainers and flip flops
• Accessories: Bags, belts, cufflinks, socks and ties

Each product page includes detailed size guides. We recommend measuring yourself and comparing with our size charts for the perfect fit. For suits and formalwear, we provide additional guidance on measurements.

Absolutely. We carefully curate our collections to ensure every item meets our high standards for materials, construction and design. Each piece is selected to offer our customers exceptional value and lasting quality.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers.

Orders are processed quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

We ship worldwide, excluding select regions in Asia and some remote areas. During checkout, you’ll be notified if we’re unable to deliver to your location.

We offer two convenient shipping methods:

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch, with full tracking)
• Free Shipping: Available on orders over £50 via EMS (15-25 business days after dispatch, with basic tracking)

All orders are processed within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking details once your order ships.

For international orders, customs fees may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in your order total.

For security, some deliveries may require a signature upon receipt. We recommend having someone available to accept delivery of your premium menswear.

We offer a 15-day return policy from the date of delivery. Items must be unworn, undamaged and in their original packaging with all tags attached. Please see our full Returns Policy for details.

To return an item, please email our customer service team at [email protected] with your order number and details about the product you’d like to return. We’ll provide instructions for your return.

Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.

Yes, we’re happy to exchange items for a different size or color, subject to availability. Please contact our customer service team to arrange an exchange.

Our dedicated team is available to assist you at [email protected]. We aim to respond to all inquiries within 24 hours.

Our customer service team operates Monday-Friday, 9am-5pm GMT. Emails received outside these hours will be answered the next business day.

Our headquarters are at:
28 Dragon Ln, Durham, GB DH2Z 8WM