Term and Conditions

1. Our Business and Target Customers

Boss Shop specializes in high-quality menswear for the discerning gentleman. Our target customers are:

• Men aged 25-55 who appreciate premium fashion
• Professionals seeking sophisticated workwear (suits, shirts, ties)
• Style-conscious individuals looking for quality casualwear (jeans, polo shirts, trainers)
• International customers (excluding certain Asian and remote regions)

Our website reflects a clean, professional aesthetic that aligns with our premium product offering.

2. Product Information

2.1 Product Range

We offer carefully curated menswear including:

• Formalwear: Suits, shirts, ties, cufflinks
• Casualwear: Jeans, t-shirts, polo shirts, shorts
• Accessories: Belts, bags, socks
• Footwear: Shoes, trainers, flip flops
• Seasonal items: Swimwear, sweat/track pants

2.2 Product Descriptions

We make every effort to accurately display product colors, sizes, and features. However, slight variations may occur due to monitor settings. If you receive an item that significantly differs from its description, please contact us immediately.

3. User Obligations

By using our website, you agree to:

• Provide accurate, current, and complete information during registration and checkout
• Use the website only for lawful purposes
• Not reproduce, duplicate, copy, or resell any products or content without permission
• Not use our website to engage in any fraudulent activity
• Comply with all applicable laws and regulations

4. Ordering and Payment

4.1 Order Process

All orders are subject to availability and confirmation. The contract between us is formed when we email you to confirm we’ve accepted your order.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment card details.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. International customers may be subject to customs duties and taxes, which are the customer’s responsibility.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days from our warehouse in Durham, UK.

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

Both options include tracking. We ship worldwide except to certain Asian and remote regions.

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery date, provided:

• Items are unused, unworn, with original tags and packaging
• You provide proof of purchase (order number)
• Non-returnable items include:
  • Socks (for hygiene reasons)
  • Swimwear if hygiene seal has been removed
  • Flip flops if worn
  • Personalized or made-to-order items

6.2 Return Process

1. Email customer service at [email protected] with:
   • Subject: Return/Exchange Request – Order #[Your Order Number]
   • Product details (name, size/color)
   • Reason for return/exchange
   • Preferred resolution
   • Confirmation of original condition
2. We’ll provide a Return Merchandise Authorization (RMA) number within 2 business days
3. Ship items securely to: Boss Shop Returns, 28 Dragon Ln, Durham, GB DH2Z 8WM

Note: Customers are responsible for return shipping costs for non-faulty items.

6.3 Refunds

Once we receive and inspect your return:

• Processing time: 3-5 business days
• Refund method: Original payment method
• Refund timeframe:
  • Credit/Debit cards: 5-10 business days
  • PayPal: 3-5 business days

7. Intellectual Property

All content on this website (logos, text, graphics, interfaces) is the property of Boss Shop and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our express written permission.

8. Liability Limitations

8.1 Product Use

Boss Shop is not liable for any injury or damage resulting from:

• Improper use of our products
• Any unauthorized modifications to products
• Failure to follow care instructions

8.2 Website Use

We strive to ensure our website is always available and accurate, but we cannot guarantee uninterrupted access or that content will always be error-free. We are not liable for any losses resulting from website unavailability.

9. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site constitutes acceptance of the modified terms.

12. Contact Us

For questions about these Terms and Conditions, please contact:

Boss Shop Customer Service
Email: [email protected]
Address: 28 Dragon Ln, Durham, GB DH2Z 8WM